Welcome to the United Entertainment Events website unitedevent.net. These Terms and Conditions set forth the rules governing the use of the website and the ordering of and interaction with the company’s services.
By accessing the website, browsing its content, submitting a service request or quote request, or contacting us via the website, by phone, or via WhatsApp, you agree to be bound by these terms and conditions.
This page has been generally designed to align with the nature of services related to event, exhibition, and conference organization, as well as advertising and publicity, while taking into account the relevant Saudi regulations governing e-commerce, electronic transactions, and personal data protection.
1. Service Provider Information
This website is managed by:
United Entertainment Events Company
Website: unitedevent.net
Phone number:+966 53 460 3344
WhatsApp number: +966 53 460 3344
Email: info@unitedevents.sa
Address: Riyadh – Al-Salhiyah – Al-Wusat Complex – Saudi Arabia
In these Terms, the Company is referred to as “the Company,” “we,” or “us.”
A visitor to the website, a service requester, or a customer is referred to as “the user,” “the customer,” or “you.”
2. Scope of Services
United Entertainment Events offers a range of services, including:
Organizing and managing events, parties, and conferences; setting up exhibitions and events; designing and constructing exhibition booths; providing display systems and technical equipment; carrying out advertising and promotional activities; designing billboards and advertising signage; graphic design and visual identity; printing and advertising production services; consulting and advertising campaigns; the design and production of promotional gifts; and any other services agreed upon in writing.
The details, duration, and cost of services vary depending on the nature of each project, and the approved quote, contract, or purchase order serves as the primary reference for determining the scope of service.
3. Use of the Website
The user agrees to use the website only for lawful purposes and not to use it in any way that causes harm to the website, the company, or any other party.
Users are prohibited from:
Attempting to gain unauthorized access to the website or its systems; sending malicious software or destructive code; disrupting the website or affecting its performance; copying its content and using it commercially without permission; impersonating another person or entity; or providing false or misleading information, or using contact information for spam or unlawful purposes.
The Company reserves the right to restrict access to the website or take appropriate action upon discovering any use that violates these Terms.
4. Requesting Services
Customers can request the service through the contact form on the website, by phone, via WhatsApp, by email, or through any other official communication channel used by the company.
Submitting an inquiry or filling out the contact form does not constitute the company’s final acceptance to carry out the project, and no contractual obligation arises until:
Identify the client’s requirements; provide a quote or written agreement; obtain the client’s approval; collect the required payment, if any; and confirm the company’s ability to complete the work by the specified deadline.
The company reserves the right to accept or reject any service request based on its operational capacity, the nature of the project, and the availability of the required resources and equipment.
5. Accuracy of the Information Provided
The client agrees to provide accurate and complete information about the project, including the type of event, location, date, duration, number of attendees, services required, budget, technical specifications, and any special requirements.
The customer is responsible for any delays, additional costs, or failures resulting from incomplete, inaccurate, or late information.
The client must immediately notify the company of any changes to the project details, schedule, location, or requirements.
6. Price Quotes
Prices for services are determined based on the scope of work, specifications, duration, location, equipment, labor, materials, and services required.
The price quote shall be valid for the period specified therein; if no validity period is specified, the company reserves the right to update the price prior to its approval if there are changes in the prices of materials, services, or suppliers, or in the project requirements.
Prices do not include any services, modifications, or equipment not expressly mentioned in the quote.
The company reserves the right to charge additional fees if the client requests additional work or modifies the scope of the project after the proposal has been approved.
Value-added tax and any other applicable statutory fees will be added in accordance with applicable regulations, unless it is expressly stated that the price includes them.
7. Acceptance of the Offer and Execution of the Agreement
A price quote is considered valid upon signature or written approval, whether in person, electronically, via email, or via WhatsApp, or upon payment of the down payment, as determined by the company.
The company may require a separate contract for large projects or events that involve special obligations.
In the event of any conflict between these terms and conditions and the price quote or the signed contract, the specific provisions set forth in the contract or price quote shall apply to the project in question.
8. Installments and Payment
Payment is made according to the payment schedule specified in the quote or contract.
The payment mechanism may include:
An upfront payment to secure the appointment and begin planning, milestone payments tied to the various stages of implementation, and a final payment before the event or upon delivery, depending on the nature of the project.
The company is not obligated to schedule an appointment, purchase materials, or begin work until it has received the required payment.
If the customer is late in making any payment, the company reserves the right to suspend work or postpone performance, and the delivery date may be affected without the company bearing any liability for delays resulting from non-payment.
The customer is responsible for any bank fees, transfer fees, or payment gateway fees, if so agreed.
9. Down Payment and Appointment Booking
The down payment is intended to confirm the reservation, allocate time and resources, and begin preparations for the project.
The event date is not considered definitively reserved until:
Approval of the quote or contract, payment of the required amount, and receipt by the customer of official confirmation from the company.
The advance payment may be considered non-refundable once planning, design, procurement of materials, booking of suppliers, or assignment of work teams has begun, unless the quote or contract provides otherwise.
10. Amendments to the Bill
The client has the right to request changes to the project prior to implementation, provided that such changes are subject to the company’s approval and feasibility.
These changes may result in a change in price, duration, delivery date, number of workers, or the materials and equipment required.
The company is not obligated to implement any verbal amendment unless it is documented and approved in writing.
If the client requests a substantial modification after work has begun, the company has the right to issue an additional quote or extend the project timeline.
11. Designs and Approvals
When the service includes designs, drawings, models, or visual representations, they are sent to the client for approval prior to implementation, whenever possible.
The customer is responsible for reviewing the design and verifying that the following are correct:
Names, logos, text, numbers, dates, colors, sizes, contact information, and any other printed or displayed information.
The client's approval of the design constitutes final approval of its content.
The company is not liable for errors approved by the customer after the design has been submitted for approval, and the cost of reprinting or reworking due to such errors shall be borne by the customer.
The colors displayed on screens may differ slightly from the colors produced in print or in the actual finished product due to differences in screens, materials, and production methods.
12. Materials and Content Provided by the Client
The customer warrants that it holds the necessary rights to use any logo, image, video, text, trademark, or design that it submits to the company.
The customer is responsible for the content of the materials it submits and for ensuring that they comply with regulations, intellectual property rights, and the rights of third parties.
The company reserves the right to refuse to publish any content that it deems to be:
Content that violates regulations, infringes on the rights of others, contains defamatory or misleading information, may damage the company’s reputation, or is contrary to public decency or applicable regulations.
13. Implementation and Delivery Dates
The company is committed to using reasonable professional effort to complete the work by the agreed-upon deadlines.
The implementation period begins after all requirements have been met, including:
Approve the quote, make the required payment, receive the content and data, approve the designs, and obtain the necessary approvals from the client.
Implementation schedules may change if the client delays in providing information, approvals, or payment, or if project requirements change.
The company shall not be liable for delays caused by suppliers, shipping carriers, government authorities, event venue management, external malfunctions, or unforeseen circumstances beyond its control; however, it is committed to notifying the customer and taking reasonable measures to minimize the impact of such delays.
14. Client Obligations at the Event Venue
The client agrees to allow the company’s team and suppliers access to the event venue at the agreed-upon times for setup, installation, operation, and dismantling.
Depending on the nature of the project, it is also required to provide:
The necessary approvals from the site owner, appropriate power sources, loading and unloading areas, access permits, vehicle parking, security and safety measures, and any other requirements necessary for implementation.
The client is responsible for any fees charged by the event venue or the venue owner, unless otherwise specified in the quote.
If implementation is not possible due to the site not being ready, the lack of permits, or the failure to meet the agreed-upon requirements, the company is entitled to charge for any resulting additional costs.
15. Licenses and Permits
The party responsible for obtaining event licenses and permits is specified in the proposal or contract.
Unless it is expressly agreed that the company will handle the procurement of permits, the client is responsible for obtaining all necessary approvals for holding the event and for the use of the venue and the content presented.
The company’s assistance with the permit application process does not guarantee that a permit will be issued, as approvals are subject to the decisions and requirements of the relevant authorities.
The customer shall bear the consequences of any refusal or delay in obtaining the permit if such refusal or delay is not due to a direct error on the part of the company.
16. Suppliers and Subcontractors
The company may engage specialized suppliers or contractors to carry out parts of the project, such as sound and lighting equipment, screens, printing, decor, transportation, photography, and hospitality.
Project management and coordination with suppliers remain the company's responsibility, as specified in the agreement.
The client may not contact the suppliers introduced by the company directly with the intent to bypass the company or enter into a contract with them for the same project without prior written consent.
17. Cancellation of the project by the client
A cancellation request must be submitted in writing through the official channel.
Amounts due or refundable are determined based on the project phase, the costs incurred by the company, the materials purchased, supplier reservations, and the work performed.
Amounts due upon cancellation may include:
Design and planning costs, materials purchased, supplier commitments, wages for work performed, administrative and operating expenses, and any non-cancellable obligations incurred by the company.
If cancellation occurs shortly before the event or after production and implementation have begun, the full amount or a significant portion thereof may be due, depending on the quote or contract.
18. Postponement and Rescheduling of the Event
Any change to the event date is subject to the availability of staff, equipment, and vendors on the new date.
The company does not guarantee the availability of an alternative appointment until it has been confirmed in writing.
The customer is responsible for any additional costs resulting from the postponement, such as rebooking, storage, transportation, design modifications, or changes in supplier prices.
If the project cannot be completed by the new deadline, payments will be adjusted based on the work performed, actual costs, and the written agreement between the parties.
19. Cancellation of the project by the company
The company may cancel or suspend the project in the following cases:
Failure to make due payments; the client’s failure to cooperate in providing data and authorizations; a request for performance that violates regulations; a risk to the safety of employees or attendees; inability to perform for reasons beyond the company’s control; or the client’s breach of its material obligations.
In cases where the cancellation is due to an error on the part of the company, the amounts related to the services that were not performed will be refunded, unless the parties agree on an alternative date or another solution.
20. Force Majeure and Emergency Circumstances
Neither party shall be liable for any delay or failure to perform resulting from circumstances reasonably beyond its control, such as:
Natural disasters, fires, hazardous weather conditions, epidemics, government decisions, site closures, interruptions in public services, transportation disruptions, civil unrest, accidents, or any similar force majeure event.
In the event of a force majeure, the parties shall cooperate to reach an appropriate solution, such as postponing the event, modifying the scope of the project, or calculating the costs actually incurred.
The occurrence of a force majeure event does not automatically mean that all amounts will be refunded, particularly those spent on materials, suppliers, or work that has already been performed.
21. Photography and Use of Artworks at the Company’s Exhibition
The company may photograph the work it has completed and use the photos or video clips in its portfolio, on its website, on its social media accounts, and in its profile to showcase its professional expertise, unless the client requests in writing that the work not be published prior to the event date.
The company will not disclose confidential information or sensitive personal data about the customer without the customer's consent.
If the event is private or confidential, the client must notify the company in writing prior to its execution.
22. Intellectual Property Rights
All content on this website, including text, designs, images, visual elements, logos, code, and layouts, is owned by the company or used under license and is subject to intellectual property rights.
The content of this website may not be copied, modified, republished, or used for commercial purposes without written consent.
Preliminary designs, unapproved proposals, and ideas submitted to the client remain the property of the company and may not be implemented by a third party without permission.
The rights to use the final design are transferred to the client within the agreed-upon scope and after all amounts due have been paid, while the company retains the rights to the tools, molds, expertise, and general methods.
23. Confidentiality of Information
Both parties agree to maintain the confidentiality of any information, documents, prices, plans, and proposals to which they are made aware in connection with the project.
Confidentiality does not apply to information that is publicly available, or that was lawfully known prior to its receipt, or that is required to be disclosed by law or by a competent authority.
The company may share the necessary information with its employees, suppliers, and contractors to the extent necessary to carry out the project.
24. Protection of Personal Data
Personal data provided by the user is processed in accordance with the privacy policy published on the website.
By using the website or contacting us, the user acknowledges that they have read the Privacy Policy and understand how data is collected, used, and protected.
The Privacy Policy is an integral part of these Terms and Conditions.
25. Services and External Links
The website may contain links to or services provided by third parties, such as Google Maps,WhatsApp, and social media platforms.
Clicking on these links will take you away from the company's website, and your data will then be subject to the terms and policies of the third party.
The company is not responsible for the content, availability, practices, or privacy policies of external websites.
26. Disclaimer Regarding Website Content
The company strives to provide accurate and up-to-date information about its services; however, the content of this website is provided for general informational purposes only and does not constitute a binding offer or a guarantee that all services will be available at all times.
The images shown may differ from the final result depending on project requirements, location, budget, and available materials.
The company reserves the right to update the services, content, prices, and information displayed on the website without prior notice.
27. Limits of Liability
To the extent permitted by law, the Company shall not be liable for any indirect damages, loss of profits, or loss of business opportunities resulting from the use of the Website or reliance on its content.
The Company’s liability for the project is limited to proven direct damages resulting from its own fault, and is capped at the value of the service in dispute, unless otherwise provided by applicable regulations.
The company is not liable for:
Errors in the information provided by the client, or in the materials approved by the client; malfunctions of the website hosting the event; the conduct of attendees; equipment owned by the client or a third party; decisions and delays by the relevant authorities; or errors by independent suppliers beyond reasonable control.
Nothing in these Terms shall affect any rights that may not be excluded or restricted by law.
28. Safety and Responsibility at Events
The customer and attendees are required to follow the safety instructions issued by the site, the company, and the relevant authorities.
The company has the right to shut down any machine, section, or piece of equipment if it is determined that there is a danger to people or property.
Neither the client nor any attendees may tamper with the equipment, alter the connections, or move the equipment without the approval of the designated team.
The person responsible shall be liable for any damages resulting from misuse, negligence, or failure to follow safety instructions.
29. Damage to or Loss of Equipment
Equipment that is leased or provided by the company remains the property of the company or the relevant supplier.
The customer shall bear the cost of repairing or replacing any equipment that is damaged or lost due to the customer, its employees, guests, attendees, or any party affiliated with it, except for damage resulting from normal wear and tear or a technical error on the part of the company.
The amount of damage is determined based on the cost of repair or replacement and any associated costs.
30. Complaints and Comments
We welcome customer feedback and strive to handle complaints professionally.
The complaint must be filed within a reasonable period of time from the date the service was provided, clearly describing the project and the issue, and including supporting documents or photos, if available.
The company reviews the complaint and contacts the customer to reach an appropriate solution based on the nature of the service and the agreed-upon terms.
Filing a complaint does not affect the obligation to pay undisputed amounts.
31. Non-Waiver
The Company’s failure to exercise any right set forth in these Terms, or any delay in exercising such right, shall not be deemed a permanent waiver of that right.
The customer may not assign the contract or its rights or obligations to another party without the Company’s written consent.
The company may outsource certain work to specialized suppliers or contractors, provided that this does not interfere with its agreed-upon obligations.
32. Severability of Provisions
If any provision of these Terms is found to be unenforceable or in violation of applicable law, this shall not affect the validity of the remaining provisions.
A provision shall be interpreted or modified to the extent necessary to make it enforceable and to achieve the purpose closest to its original intent.
33. Amendment of the Terms and Conditions
The Company reserves the right to update these terms and conditions as needed due to changes in services, procedures, or regulatory requirements.
The updated version is posted on this page, and the "Last Updated" date is updated accordingly.
The amendments apply to the use of the website and new orders as of the date of their publication, while approved projects are subject to the contract or quote in effect at the time of their approval, unless the parties agree otherwise.
34. Governing Law
These terms and conditions are governed by and shall be interpreted in accordance with the laws in force in the Kingdom of Saudi Arabia.
The parties shall first seek to resolve any dispute arising from the use of the website or the provision of the services in an amicable manner.
If an amicable settlement cannot be reached, jurisdiction shall lie with the competent courts in the Kingdom of Saudi Arabia, unless the signed contract contains another agreement permitted by law.
35. Contact Us
For inquiries regarding terms and conditions, services, or projects, please contact United Entertainment Events through:
Phone number:+966 53 460 3344
WhatsApp number: +966 53 460 3344
Website: unitedevent.net
Email: info@unitedevents.sa
Address: Riyadh – Al-Salhiyah – Al-Wusat Complex – Saudi Arabia